Education & FAQs

Online Access
What can I do online? Show
Almost everything you can do with a Shareholder Services Representative on the phone, or using paper forms, you can do online with Harbor's Account Management system. Here are some of the more common things our shareholders do online:

 

Inquiries
  • View Current Account Balance - Available for all account types.
  • View Transaction History - Available for all account types.
  • View Portfolio - Available for all account types.
  • View YTD Summary - Available for accounts with tax information.
  • View Cost Basis Transaction Activity - Available for accounts with cost basis information.
  • View Bank instructions on file - Available for all account types.
  • View Address Information - Available for all account types.
  • Access Electronic Statements - Available for all account types that consent to e-delivery.
  • Access Electronic Tax Forms - Available for all account types that consent to e-delivery.
  • Access Electronic Confirms - Available for all account types that consent to e-delivery.
Financial Transactions
  • Open new accounts - Available for both new and existing shareholders.
  • Purchase shares into a new or existing fund via ACH - Available for accounts with ACH bank information.
  • Redeem shares from an account via check, ACH or Wire  - Available for non-retirement accounts with ACH bank information.
  • Perform exchanges between funds within the same account - Available for most account types.
Account Management
  • Change address, phone and/or e-mail address of record - Available for all account types.
  • Add/Update/Delete Automatic Purchases and Withdrawals - Available for accounts with established ACH or Wire bank information on record
  • Update Distribution Options - Available for non-retirement account types.
  • Add/Update Bank instructions on file - Available for all account types. 
  • Change a username - Available for all account types.
  • Change a password - Available for all account types.

For more information, and a brief visual guide of how the Account Management system works, click here: How to Manage Your Account Online.
How can I access my account online? Show
To access your account, you will need to register your account for online access. To register your account, you will need your Social Security Number or Tax ID, and the primary Zip Code on file for your accounts.

Your User ID can be from 6 to 20 characters long, including special characters, and it must include at least one letter. User IDs are NOT case sensitive.

Your password can be from 6 to 20 characters long, including special characters, and must include at least one letter and one number. Passwords are NOT case sensitive.

You will also be prompted to make some additional choices and choose a few security questions. These questions and answers enable Harbor to offer greater levels of security by ensuring that the person accessing your account is really you.

What if I forgot my User ID? Show
On the login page, simply click on the "Did you forget your User ID?" link. You will then be asked to verify your identity by providing other information and/or answering your pre-defined security questions. Once your identity is confirmed, you will be logged into your account. At that time, if you want to change your User ID to something more memorable, you can use the My Account Profile tab, and choose Change Your User ID.
What if I forget my password? Show
If you forget your password, you should still enter your User ID on the Login page, and click Continue. On the Enter Password page, simply click the "Forgot your Password?" link. You will be asked to provide other information about your account, to verify your identity. Once your identity has been verified, you will be able to set a new password for your account.
Does electronic delivery automatically replace paper? Show
Yes. If you sign up for E-delivery, we will discontinue sending your paper documents in the mail. Keep in mind, all documents are stored in Adobe PDF format. They can be opened, downloaded to your computer, or printed at any time.
Can I receive both electronic delivery and paper statements? Show
Whether or not you sign up for e-delivery, you will always be able to view prospectuses and quarterly reports electronically in the Fund Documents & Forms section of harborfunds.com. You will also always be able to log in to your account and view your account statements, confirmations and tax documents.

However, if you sign up for e-delivery, there will be two changes to your account: First, you will receive e-mail notifications when any new documents or reports are available online. Second, we will stop sending your paper copies, so you can worry less about identity theft and discarding or filing all of that paper. And keep in mind, when you sign up you'll be able to choose which types of documents you want to receive only electronically, and which types you still want to receive on paper -- statements, transaction confirmations, tax documents, prospectuses, etc.

To sign up for e-delivery and go paperless, log in to your account, click the My Account Profile tab, and edit your Document Delivery Settings.

How can I update my account to receive all quarterly statements and reports via e-mail? Show
Technically, Harbor Funds e-delivery service does not send any documents via e-mail, for security reasons. We do, however, offer all of your documents online in PDF format. In addition, if you sign up for e-delivery, instead of receiving paper copies of those documents via the U.S. Mail, you will receive an e-mail notification when they are available online. You reduce the effort of opening and filing all of those paper documents, in addition to having instant notification of when your documents are available.

To turn on e-delivery notifications, and turn off paper mailings for your account:

  1. Log into your account using your User ID and password.
  2. Click on the My Account Profile tab.
  3. Click on the Edit link shown next to the Document Delivery Settings information.

Note: To sign up for e-delivery, you must first register your account for online access.  If you would like help, contact a Shareholder Services Representative. Our representatives are available Monday through Friday, 8:00 a.m. to 6:00 p.m. Eastern time at 800-422-1050.